User guides, videos, and answers.
Please review the resources below or visit our YouTube channel for how-to videos. Still have questions? Reach out to .
Step-by-step PDF guides.
Web App Guide
Complete guide for using Whadata on your desktop or laptop browser.
Download PDFHow to Videos
Visit our YouTube channel for walkthroughs that demonstrate every major workflow.
Watch on YouTubeComing SoonAnswers to your common questions.
Why am I having difficulty logging in?+
Ensure you have a strong 5G or Wi-Fi connection. Double check that you are using the correct email and password and try resetting your password if needed.
A feature is not working, or some icons or widgets are not rendering correctly.+
This is generally related to your web browser or an ad blocker. Clear your browser data, cookies, and history. Disable your ad blocker or whitelist our web application so it is not blocked.
The app performance is slow.+
Check your internet connection to ensure you have a strong 5G or Wi-Fi signal. Try restarting the app or web page and/or your device. If you are on mobile or tablet, reinstalling the app can also help.
If I cancel my subscription, do I still have access to the patient profiles and sessions I have saved in my account?+
Yes, your patient profiles and patient sessions will not be removed. You can always come back to review the data or restart your subscription if you would like.
Why is there no way to manage my account on mobile?+
Due to certain business policies associated with mobile app stores, customer accounts and subscriptions must be managed through our web application.
Can I change my email after account creation?+
No, we do not support changing emails after your account has been created.
How do I delete my account?+
Account deletion is not supported in-app. Contact support@whadata.com to delete your account. Deleting your account removes it from our system and you will not be able to log in or access any saved patient profiles or sessions.
How long does it take for your Ambient AI Scribe to process an audio session?+
There is no delay--your audio is processed in realtime and the transcription is displayed as it happens.
What new features or capabilities should we expect to be added during early access and post launch?+
Our product roadmap is not being publicly shared yet. See the product and pricing pages for current capabilities, and stay tuned for more.
What is Whadata Insights and how do I access it?+
Whadata Insights is the clinical intelligence module, included in the platform. It provides AI data extraction, patient history, biometrics, and standards-based coding (SNOMED CT, ICD-10, RxNorm), and is provisioned per organization via the admin portal.
Does Whadata replace my EHR?+
Whadata is a complete clinical platform and system of record: AI scribe, structured clinical records, patient intake and scheduling, telehealth, fax, and claims, all in one login. You do not need a separate EHR. E-prescribing and billing are in active development, launching 2026. If you are switching from an existing EHR, we migrate your patient data during onboarding. Contact sales@whadata.com for details.